Frequently Asked Questions

What is the minimum visit length for home cleaning?
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Our minimum bill rate for cleaning services is 2 hours. If you would like laundry assistance as well during your visit, we would encourage at least 3 hours for the visit.

Do you bring cleaning supplies?
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If you purchase our full service package, we bring all cleaning supplies, vacuums and mop. If you prefer, you are more than welcome to provide your own select supplies for us to use.

Clients that only receive basic or general housekeeping services are expected to provide your own supplies a, vacuum, and mop.

Can I expect the same housekeeper each time?
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Although we strive to keep you with a housekeeper you are familiar with, we can't guarantee that it'll be the same person each time. However, we are confident you'll receive the same level of service no matter who comes.

What is the frequency of service?
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Most clients book biweekly services with us. We offer weekly, monthly, bi-monthly, and even one-time service that suits your need.

What if my home is quite messy?
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Our goal is to get your home to a level where subsequent visits are maintenance visits. This may mean longer or more frequent initial visits until your home is up to snuff.

Do you do deep cleaning?
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We certainly offer deep cleaning service, however deep cleaning is not included in every visit. Our housekeepers will work with you to figure out a plan to tackle areas like appliances, cabinetry, light fixtures, windows, and baseboards while tackling areas of the home you use the most.

What methods of payments do you accept?
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We accept most major credit cards (Visa, MasterCard, AMEX) and pre-authorized debits from your bank account.

How often am I billed?
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Our billing is completed and you are charged the next business day after your cleaning is completed.

Do you have a cancellation policy?
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We require 48 hours notice of any cancellations or rescheduling, otherwise a cancellation charge of 100% will apply.

Are there any discounts for seniors?
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Our prices already reflect seniors pricing, oftentimes below market rate.

What if I have a question about my bill?
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Please contact us at (780) 784-7531 or by email at info@homekeeperscleaning.ca and we'd be happy to assist with your question.

Can I pay for my parents' services?
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Absolutely. You can be added as the billing contact and payor for any service even if you aren't the one receiving it.

Are there any subsidies for seniors?
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As a low income senior in Alberta, you may be eligible for Special Needs Assistance to cover your housekeeping cost. We can assist in submitting receipts directly to Alberta Seniors.

Are you bonded and insured?
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Yes, Home Keepers is bonded and insured as a division of The Compassion Network Inc.

Do I have to be a senior to purchase your services?
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You do not need to be a senior to purchase our services. We provide service for people of all ages. Our services are most tailored to seniors and those most vulnerable.

What locations do you serve?
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Home Keepers currently provides service to the Edmonton area including the City of Edmonton, St. Albert, Sherwood Park, Parkland County, Strathcona County, and Beaumont.