100% Canadian Owned and Operated
Yes, we provide compassionate and tailored cleaning services designed specifically for seniors. Our team is trained to address the unique needs of older adults, ensuring a safe and comfortable living environment.
Yes, we often work closely with family members or caregivers to schedule and customize cleaning services that best suit the needs of their loved ones.
While our company mission is tailored towards seniors and vulnerable persons, we welcome all customers to use our services.
Although we strive to keep you with a housekeeper you are familiar with, we can't guarantee that it'll be the same person each time. However, we are confident you'll receive the same level of service no matter who comes.
That's a great question. We understand the importance of reliability. If your regular cleaner is ever unavailable, here is our process:
1. To maintain your original schedule, our first step is to send another trusted, fully-vetted member of our team to care for your home at the confirmed date and time.
2. If your appointment time must be changed, we will contact you directly to find a new time that is convenient for you.
Our commitment is to provide the high-quality service you expect with as little disruption to your schedule as possible.
Most clients book biweekly services with us. We offer weekly, monthly, bi-monthly, and even one-time service that suits your need.
You can schedule a service by calling us directly at (780) 784-7531, emailing us at info@homekeeperscleaning.ca, or through our website's contact form. Please keep in mind that we ask for at least 48 hours notice for any scheduling changes or cancellations.
Yes, absolutely! We offer automated reminders by SMS, email, and phone. Please contact us to request a reminder method.
Customer satisfaction is our top priority. If you're not completely satisfied, please contact us within 24 hours, and we'll address any concerns promptly.
Our minimum bill rate for cleaning services is 2 hours. If you would like laundry assistance as well during your visit, we would encourage at least 3 hours for the visit.
It's up to you. Many clients prefer to be present, while others provide access instructions for our team. We respect your privacy and will follow any specific guidelines you provide.
We recommend tidying up personal items and securing valuables. This allows our team to clean more efficiently and thoroughly.
If you purchase our full service package, we bring all cleaning supplies, vacuums and mop. If you prefer, you are more than welcome to provide your own select supplies for us to use.Clients that only receive basic or general housekeeping services are expected to provide your own supplies a, vacuum, and mop.
Our goal is to get your home to a level where subsequent visits are maintenance visits. This may mean longer or more frequent initial visits until your home is up to snuff.
Yes, many of our team members are pet lovers! We ask that you please inform us about your pets during the booking so we can make appropriate arrangements.
We certainly offer deep cleaning service, however deep cleaning is not included in every visit. Our housekeepers will work with you to figure out a plan to tackle areas like appliances, cabinetry, light fixtures, windows, and baseboards while tackling areas of the home you use the most.
Absolutely! Home Keepers Cleaning has the advantage of being part of Compassion Network, an experienced provider of senior home services and home health care services. This means we have the knowledge and expertise in providing additional services.
Existing cleaning clients can make special requests for the following services from Home Keepers:
- Companionship
- Accompaniment on outings (e.g. medical, social, recreational)
- Shopping and errands
- Organizing, packing, and light decluttering
For home health care and certified companionship aides, check out Compassion Network Home Care.
We accept most major credit cards (Visa, MasterCard, AMEX) and pre-authorized debits from your bank account.
Our billing is completed and you are charged the next business day after your cleaning is completed.
We require 48 hours notice of any cancellations or rescheduling, otherwise a cancellation charge of 100% will apply.
Please contact us at (780) 784-7531 or by email at info@homekeeperscleaning.ca and we'd be happy to assist with your question.
Our pricing is based on the number of hours it will require to complete the cleaning service requested. This may be based on the size of your home, the type of cleaning service requested, the frequency of service, and other tasks requested. We provide free estimates over the phone.
Our prices already reflect seniors pricing, oftentimes below market rate.
As a low income senior in Alberta, you may be eligible for Special Needs Assistance to cover your housekeeping cost. We can assist in submitting receipts directly to Alberta Seniors.
Absolutely. You can be added as the billing contact and payor for any service even if you aren't the one receiving it.
Yes, Home Keepers is bonded and insured as a division of The Compassion Network Inc.
All our cleaning professionals are thoroughly background-checked including a police information check with vulnerable sector search. Our cleaners must undergo a screening process include mandatory reference checks prior to joining our team. All team members are orientated and trained to ensure the highest level of trust and quality service.
You do not need to be a senior to purchase our services. We provide service for people of all ages. Our services are most tailored to seniors and those most vulnerable.
Home Keepers currently provides service in the City of Edmonton. We also service surrounding communities including St. Albert, Sherwood Park, Parkland County, Strathcona County, and Beaumont. However, a travel fee may apply for these locations.
Edmonton's trusted home
cleaning service for seniors.
info@homekeeperscleaning.ca
